Privacy Policy

Waggsters Privacy Policy
Last updated: 18/3/24

This Privacy Policy describes how Waggsters (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from www.waggsters.co.uk (the "Site") or otherwise communicate with us (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected under this Privacy Policy.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date, and take any other steps required by applicable law.

How We Collect and Use Your Personal Information

To provide the Services, we collect and have collected over the past 12 months personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.

In addition to the specific uses set out below, we may use the information we collect about you to communicate with you, provide the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and protect or defend the Services, our rights, and the rights of our users or others.

What Personal Information We Collect

The types of personal information we obtain about you depend on how you interact with our Site and use our Services. When we use the term "personal information", we are referring to information that identifies, relates to, describes, or can be associated with you. The following sections describe the categories and specific types of personal information we collect.

Information We Collect Directly from You

Basic contact details including your name, address, phone number, and email.
Order information includes your name, billing address, shipping address, payment confirmation, email address, and phone number.
Account information including your username, password, and security questions.
Shopping information including the items you view, put in your cart, or add to your wishlist.
Customer support information including the information you choose to include in communications with us.

Information We Collect Through Cookies

We also automatically collect certain information about your interaction with the Services ("Usage Data") using cookies, pixels, and similar technologies. Usage Data may include device information, browser information, network connection details, IP address, and other interaction data.

Information We Obtain from Third Parties

We may obtain information from third parties, including vendors and service providers who collect information on our behalf, such as Shopify and payment processors.

How We Use Your Personal Information

Providing Products and Services – processing payments, fulfilling orders, managing accounts, shipping, returns, and exchanges.
Marketing and Advertising – sending promotional communications and tailoring advertisements.
Security and Fraud Prevention – detecting and preventing fraudulent or malicious activity.
Communicating with you – providing customer support and improving our Services.

Cookies

We use Cookies to improve our Site and Services, remember preferences, run analytics, and tailor content and advertising. You can manage cookies through your browser settings.

How We Disclose Personal Information

We may disclose your personal information to vendors, service providers, business and marketing partners, affiliates, or in connection with business transactions, legal obligations, or with your consent.

User Generated Content

Content you post publicly is accessible to anyone. We are not responsible for the privacy or security of publicly shared information.

Third-Party Websites and Links

Our Site may link to third-party sites. We are not responsible for their privacy practices.

Children's Data

Our Services are not intended for children under 16. Contact us if your child has provided information to request deletion.

Security and Retention of Your Information

No security measures are perfect. Retention depends on account maintenance, legal obligations, disputes, or enforcement of policies.

Your Rights and Choices

Right to Access / Know
Right to Delete
Right to Correct
Right of Portability
Right to Opt out of Sale, Sharing, or Targeted Advertising
Right to Limit/Restrict Use and Disclosure
Withdrawal of Consent
Appeal

Complaints

International Users

Your personal information may be transferred, stored, or processed outside your country, including in the U.S.

Contact

Email: sales@waggsters.co.uk